Reference

q77 Terms and Conditions

These Terms and Conditions set the rules for account use, wallet actions, and dispute handling on q77 in India.

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REACH US DIRECT

Where to send your questions

If you want help with a clause, a change, or a disagreement about how these terms apply to your account, send us the details through one of the channels below.

Email Send a message to [email protected] when you need help reading a clause, checking a change, or confirming which version applies to your account. Include your registered email and a clear subject.
Live Chat Use chat from the site footer if you want a faster reply on acceptance, account closure, or a dispute about a rule. We keep the conversation tied to your case record.
Contact Form Submit the form when you want to request a correction, ask for a copy of your accepted terms, or share a concern about access. Add the date and the page section you mean.
RECORDS AND ACCESS

How we handle account records

These terms sit alongside our account records, payment logs, and support history, so we handle them with a simple rule: keep only what we need, correct what is wrong, and show you…

Record Keeping

We store the terms version you accepted, your consent timestamp, and linked account changes so we can answer disputes later. We keep only what we need for legal and service handling, then retain it for the required period.

Cookies

Our site uses cookies to keep you signed in, remember language choices, and measure whether pages load correctly. You can change browser settings, but some functions may not work if cookies are blocked.

Account Security

We protect access with password controls, device checks, and step-up verification when a login looks unusual. If you suspect misuse, contact us at once so we can pause the session and check recent activity.

Data Use

We use account details, device signals, and payment references only to run the service, meet legal duties, and answer support requests. We do not use more than we need for those purposes.

Change Requests

If you want us to correct account details or update a contact field, send the exact change and proof we ask for. We verify the request before making the change so records stay accurate.

Who To Contact

For access, retention, or clause questions, write to support or use the form on this page. Tell us what you want changed, and we will reply through the same channel when possible.

Common terms help for India

These answers focus on how the terms work day to day, what happens when we update them, and where you can send a request. If local law changes, the legal position changes with it, and the account must follow that position. When you write to us, include the section heading, your registered email, and any date or reference that helps us find the right record.

No. Access depends on local law and is available only where local law permits. If the rule changes where you are, your account use must follow the current legal position.

We post the updated text and note the effective date. From that date onward, your continued account use follows the new wording unless the law says a different timing applies.

Yes. Send the exact field you want changed and the proof we ask for. We check the request, correct records that are wrong, and confirm the result through your contact channel.

We keep the accepted version of the terms, support logs, consent timestamps, and linked account records only for service, legal, and dispute handling. When the required period ends, we remove or anonymise what we no longer need.

Use email, chat, or the form listed here. Put the clause number or heading in your message so we can route it to the right team and give you a direct reply.

Yes. Ask through support and mention the email on your account. We can share the version you accepted and the date linked to it, subject to identity checks and local law.

If you do not accept an update, stop using the account and contact us. We will explain the change, point you to the version date, and close the matter according to the process in these terms.

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